1. Consent
By using our website and services, you consent to our Privacy Policy and agree to its terms.
2. Information We Collect
We may collect and process the following data: Personal details such as name, email, phone number, and address when you submit an enquiry or apply for membership. Details about your dog, including health records, preferences, and behavioural information to provide personalised services. Information automatically collected via cookies, including IP address, browser type, and pages visited.
3. How We Use Your Information
We use collected data to: Process membership applications and provide our services. Respond to enquiries and communicate important updates. Improve our website, user experience, and marketing efforts. Comply with legal and regulatory requirements.
4. Cookies & Tracking Technologies
Zen Dog Club uses cookies to enhance your browsing experience. These may be used for: Analytics and performance tracking. Personalising content and advertisements. Improving website functionality. You can manage your cookie preferences via your browser settings.
5. Data Sharing & Third Parties
We do not sell or share your personal data with third parties, except in the following cases: With trusted partners who assist in providing our services (e.g. payment processors, groomers, trainers). If required by law or to protect our rights and users’ safety.
6. Your Data Protection Rights
Under GDPR, you have the right to: Access, correct, or delete your personal data. Restrict or object to data processing. Request data portability. Withdraw consent where processing is based on consent. To exercise your rights, contact us at enquiries@zendogclub.co.uk.
7. Data Security
We implement industry-standard security measures to protect your data from unauthorised access, loss, or misuse.
8. Children's Privacy
Zen Dog Club does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us to have it removed.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Email: enquiries@zendoglondon.co.uk
Phone: 07498 650 820
