Zen Dog Club FAQs | Your Guide to Membership & Services

Membership & Application

How do I apply for membership, and what is the selection process?

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Membership is by application only to ensure we curate a community that aligns with our values of excellence and care. Prospective members will complete a short questionnaire about their dog’s lifestyle and needs. Our team will then review your application, and if approved, we will arrange an introductory walk to learn more about your dog, their needs, and how we can best tailor our services to them.

Can I apply for multiple dogs under one membership?

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Yes, we offer tailored memberships for multi-dog households. Each additional dog will receive a customised plan, ensuring they receive the same level of care and luxury experiences. Pricing and availability for multiple dogs are discussed upon application.

Is there a waiting list for membership?

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As an exclusive service, we accept a limited number of members at any time to maintain the highest standards of care. If membership is at capacity, you may join our waiting list, and we will notify you when a place becomes available.

Are there different membership tiers, and how do I know which one is right for me?

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We offer three tiers of membership; Lite, Plus, and Premium, each designed to suit different levels of service and care. Our multi-step application process helps us determine the best membership for you and your dog based on lifestyle, service preferences, and support needs.

Luxury Services & Dog Care

What makes your dog care services different from standard dog walking or daycare?

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Our dog care services are truly tailored, offering a more personalised experience for your dog. We focus on ensuring your dog’s lifestyle is balanced, with every service needed to maintain their well-being integrated into their daily care. From walks and grooming to enrichment and socialisation, we streamline the admin so you can focus on what truly matters while we care for your dog. Each dog is assisted by a familiar face they trust, ensuring they feel at ease at all times.

Do you offer a fully tailored plan for my dog’s individual needs?

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Yes, every dog receives a bespoke care plan designed to meet their specific needs. Whether it’s extra playtime, dietary requirements, or special attention for medical conditions, we ensure your dog’s care is personalised. We handle the admin, booking in services like grooming, vet appointments, and training sessions, all while keeping in mind the best timing and frequency for your dog’s unique needs.

How do you ensure my dog is safe, happy, and well cared for?

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We take a holistic approach to ensure your dog’s safety, happiness, and overall well-being. Every dog is given individual attention, with a personalised care plan tailored to their needs. Our highly trained team ensures that your dog is cared for by a familiar and trusted face, making their experience seamless and stress-free. We also continuously monitor their mood, behaviour, and health, adjusting their care as needed.

Can I request additional services outside of my membership package?

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Yes, you can request additional services such as veterinary support or training. Any changes to bookings must be made 2 days in advance to ensure we can accommodate your request. For services outside of your membership package, additional costs may apply.

Private Chauffeur & Travel

How does the luxury chauffeur service work?

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Our chauffeur service is exclusively available to Zen Plus and Premium Members. We handle all essential travel, including trips to different households, the vet, groomers, and airports. Bookings for household-to-household transport must be made at least 2 days in advance, and locations must be within London Zone 1. For airport transfers, bookings must be confirmed 1 week in advance. We provide transport to Heathrow, Gatwick, Stansted, London City, Farnborough, and Biggin Hill airports, ensuring smooth and luxurious travel for your dog. Your personal Canine Concierge will manage all arrangements for a seamless experience.

Do you offer long-distance or international travel services for dogs?

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We offer long-distance travel on a special request basis, with additional costs applying. However, we only provide transport to and from airports and are not partnered with international travel providers. For international travel, we may liaise with third-party transport providers to facilitate a smooth transition, but all arrangements must be managed independently from our chauffeur service.

Can my dog be picked up from different locations?

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Yes, we offer pick-up services from multiple locations, including your home, other households, the vet, or the groomers. Transport requests must be made at least 2 days in advance to ensure availability and smooth coordination.

Is the transportation service available on-demand, or do I need to schedule in advance?

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To ensure a smooth experience, transport requests should be made in advance. For household-to-household travel, we recommend a minimum of 2 days’ notice, and for airport transfers, we ask for 1 week’s notice. This gives us ample time to secure the best service for you and your dog.

Training, Socialisation & Wellness

What type of training and enrichment programs do you offer?

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We offer a variety of enrichment programs that include training for obedience, behavioural correction, and specific skills tailored to your dog’s needs. Our holistic approach combines mental stimulation, physical exercise, and socialisation to help your dog thrive.

How do you introduce dogs into group socialisation?

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We carefully introduce dogs to group socialisation based on their temperament and social skills. Our experienced trainers supervise all interactions to ensure each dog is comfortable and enjoys a positive experience with others. This process is gradual, ensuring every dog feels safe and confident in the group setting.

Can my dog receive private, one-on-one training with an expert?

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Yes, private training sessions with our expert trainers are available. These one-on-one sessions ensure your dog gets the individual attention they need for effective training in a calm and focused environment.

Membership Policies & Exclusivity

Can I upgrade or switch my membership at any time?

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Yes, members can upgrade or switch between membership tiers at any time. Simply contact your personal Canine Concierge to discuss your needs, and we’ll help facilitate the change.

Are there any guest privileges or referrals for friends?

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Yes, we offer a referral program. When you refer a friend who becomes a member, both you and your referral will enjoy a special reward. The referral reward may vary depending on the type of membership your referral signs up for, ensuring it is fair for both you and the business.

What happens if I need to pause or freeze my membership?

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If you need to pause your membership, it can be paused in monthly increments for a maximum of 3 months. After this period, your membership will automatically reactivate unless further arrangements are made.

How do you ensure the privacy and discretion of high-profile clients?

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We take the privacy and discretion of our clients very seriously. All photos, videos, and live location updates of your dog are kept confidential and will not be shared publicly. These details are shared only with your personal Canine Concierge and are kept private at all times to ensure your dog’s and your privacy are respected.

Frequently Asked Questions

Membership & Application

Luxury Services & Dog Care

Private Chauffeur & Travel

Training, Socialisation & Wellness

Membership Policies & Exclusivity

Contact us for more information.

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