Company
Memberships
Membership is application only to ensure we curate a community that aligns with our values of excellence and care. Prospective members will complete a short questionnaire about their dog’s lifestyle and needs. Our team will then review your application, and if approved, we will arrange an introductory walk to learn more about your dog, their needs, and how we can best tailor our services to them.
Yes, we offer tailored memberships for multi-dog households. Each additional dog will receive a customised plan, ensuring they receive the same level of care and luxury experiences. Pricing and availability for multiple dogs are discussed upon application.
As an exclusive service, we accept a limited number of members at any time to maintain the highest standards of care. If membership is at capacity, you may join our waiting list, and we will notify you when a place becomes available.
We offer three tiers of membership; Essentials, Premium, and Ultimate, each designed to suit different levels of service and care. Our multi-step application process helps us determine the best membership for you and your dog based on lifestyle, service preferences, and support needs.
We look at all areas of wellbeing your dog needs to live a rich and fulfilling life, and provide a tailored service to meet their individual needs. Our focus is on creating a balanced lifestyle, with every element of care, from wellness, nutrition, training and emotional support, thoughtfully integrated into their daily life. Guided by your dedicated Canine Concierge, we streamline the admin so you can focus on what truly matters. Your dog is supported by a consistent, familiar face they know and trust, ensuring they feel at ease at all times.
Yes, every dog receives a bespoke care plan designed to meet their specific needs. We handle the admin, booking in services like grooming, vet appointments, and training sessions, all while keeping in mind the best timing and frequency for your dog’s unique needs.
We take a holistic approach to ensure your dog’s safety, happiness, and overall well-being. Every dog is given individual attention, with a personalised care plan tailored to their needs. Our highly trained team ensures that your dog is cared for by a familiar and trusted face, making their experience seamless and stress-free. We also continuously monitor their mood, behaviour, and health, adjusting their care as needed.
Yes, you can request additional services such as boarding and private chuaffering. Any changes to bookings must be made 2 days in advance to ensure we can accommodate your request. For services outside of your membership package, additional costs may apply.
Chauffeuring is included in your Zen Dog Club membership for essential appointments and day-to-day care, such as walks, grooming, training or wellness visits. All transport is arranged and overseen by your dedicated Canine Concierge. For additional journeys beyond routine care, such as transport between households or airport transfers, we offer a bespoke chauffeur service charged at an hourly rate. These services are subject to availability and must be booked in advance.- Transport between households must be requested at least 48 hours in advance and remain within London Zone 1.- Airport transfers to Heathrow, Gatwick, Stansted, London City, Farnborough and Biggin Hill require a minimum of one week’s notice.Whether for daily needs or planned travel, every journey is handled with comfort, discretion and your dog’s wellbeing in mind.
We offer long-distance travel on a special request basis, with additional costs applying. However, we only provide transport to and from airports and are not partnered with international travel providers. For international travel, we may liaise with third-party transport providers to facilitate a smooth transition, but all arrangements must be managed independently from our chauffeur service.
Yes, we offer pick-up services from multiple locations, including your home, other households, the vet, or the groomers. Transport requests must be made at least 2 days in advance to ensure availability and smooth coordination.
To ensure a smooth experience, transport requests should be made in advance. For household-to-household travel, we recommend a minimum of 2 days’ notice, and for airport transfers, we ask for 1 week’s notice. This gives us ample time to secure the best service for you and your dog.
We offer a variety of enrichment programs that include training for obedience, behavioural correction, and specific skills tailored to your dog’s needs. Our holistic approach combines mental stimulation, physical exercise, and socialisation to help your dog thrive.
We carefully introduce dogs to group socialisation based on their temperament and social skills. Our experienced trainers supervise all interactions to ensure each dog is comfortable and enjoys a positive experience with others. This process is gradual, ensuring every dog feels safe and confident in the group setting.
Yes, private training sessions with our expert trainers are available. These one-on-one sessions ensure your dog gets the individual attention they need for effective training in a calm and focused environment.
Yes. Members are welcome to upgrade their membership at any time by adding new areas of support or expanding the level of care provided. Your personal Canine Concierge will guide you through the available options and ensure any changes are arranged seamlessly to suit your dog’s needs and your lifestyle.
Yes, we offer a referral program. When you refer a friend who becomes a member, both you and your referral will enjoy a special reward. The referral reward may vary depending on the type of membership your referral signs up for, ensuring it is fair for both you and the business.
If you need to pause your membership, it can be paused in monthly increments for a maximum of 3 months. After this period, your membership will automatically reactivate unless further arrangements are made.
We take the privacy and discretion of our clients very seriously. All photos, videos, and live location updates of your dog are kept confidential and will not be shared publicly. These details are shared only with your personal Canine Concierge and are kept private at all times to ensure your dog’s and your privacy are respected.
